BCG SmartCheck BusinessAware… getting to know your partners.

Whether beginning a new business relationship, with a company or individual, as a collaborator or a client, Smart decisions begin with knowing with whom you are dealing.

Deciding who we want to work with in growing our business is a task that is made more effective by gathering meaningful information before getting too far down the road.  Typically, when growing by merger/acquisition discovery becomes a fundamental first-step in the process.  However, discovery during organic growth typically gets much less attention.

Brandywine announces BusinessAware, a new extension of BCG SmartCheck, designed to help businesses grow their business by making informed decisions about the companies and individuals that they add as business partners or clients/customers.

BusinessAware offers a spectrum of investigations customized to fit the nature of the relationship and the magnitude of risk.  These solutions range from the investigation of public domain or established third-party sources and legal filings/judgements to direct collected verifications and references.

Whether deciding on the amount of credit to set for a new business customer or on whether to form a business partnership with another firm, BusinessAware has the expertise to compile and interpret the facts needed to make an informed choice.

For more information about BusinessAware, contact Ben Ventresca, Managing Partner – Brandywine Consulting Group, Inc at 610.696.1905.

BCG SmartCheck eReferences… a better solution

Regardless of the type of position you are trying to fill, finding the person with the best qualifications and the one that will fit in best with your team can be two different challenges.

This photo suggests that everyone in it gets along, but you really don’t know that to be true.  Similarly, a resume documents qualifications but doesn’t adequately tell you “who” the candidate is.  Traditional recruiting approaches rely heavily on the impression that the candidate makes on the interviewer(s) during a short period of time when everyone is finely attuned to the process and the objectives.  Sequential interviews are a great way of broadening the basis for “knowing” who will be joining your team.  But that still leaves gaps.

Prior employment verification is an important way to verify timelines but doesn’t fill the need because prior employers really aren’t at liberty to give much information.  Plus, they can take valuable time.

That’s where professional reference checks can play a key part of the process.

Using personal phone calls works but the biggest limiting factors are the time it takes to make the connection and the willingness of the reference to speak freely.  Most often, employers ultimately forego serious reference checking because it’s just too much work for too little payback.

BCG SmartCheck offers a full suite of tools and approaches, that includes interactive Pre-Employment Assessments, deep background checking, and drug/alcohol testing, and each of those are effective ways to fill in pieces of the puzzle.  BCG SmartCheck eReferences can be the perfect solution to this need.

  • Are professional references that are directly introduced by the candidate (by email or text) and are directly made online at the convenience and privacy of the respondent.
  • Uses questions that are tailored to your needs and interests that can be answered by free-form text, multiple choice answers, or ranking.
  • Presents answers to these questions so they can give insight into behavioral, technical, or functional aspects of the candidate’s potential.
  • Makes everyone more comfortable because responses are kept confidential or shared based on the agreement between you and your candidates.
  • Provides responses summaries that can be reviewed and compared for the insight to nail down those last few questions you might have before delivering the offer.

A Quick and Cost-effective Solution

  • eReferences take the burden of making personal phone reference calls off of Human Resources and other administrative/management personnel
    • this standardizes the quality of the responses.
    • this increases the likelihood that they will get completed.
  • Experience shows that
    • References get completed quickly.  85% of Respondents answer the email or text within 2 days of being asked.
    • Respondents tend to feel more comfortable giving a candid answer because they know the candidate specifically asked them to do so.
    • People tend to be franker when responding online rather than when talking to someone they don’t know personally.
  • eReferences are cost-effective
    • They can be performed as a stand-alone or as part of a more robust screen.
    • They are priced on a sliding cost scale that makes it logical to use professional reference checks as a metric in making sound hiring decisions.

For more information about eReferences, contact Ben Ventresca, Managing Partner – Brandywine Consulting Group, Inc at 610.696.1905.

Drug Positivity in the Workforce Is Rising… Are You Prepared to Adapt?

The following is a reprint of an article written by Ben Ventresca, Managing Partner of Brandywine Consulting Group, published in the May/June 2019 issue of the Greater West Chester Chamber of Commerce bi-monthly magazine “Chamber Chatter”.

Recently Quest Diagnostics, the world’s leading provider of diagnostic information services, released the results of their most-recent study of workforce drug positivity1 and, based on their analysis of more than ten million workplace drug test results, their findings show:

  • The rate of workforce drug positivity hit a fourteen-year high in 2018, and
  • Increases in marijuana positivity across nearly all employee testing categories (8% for general U.S. and 5% for federally-mandated workforces), and
  • Increases in post-accident positivity in the general U.S. workforce outpace those for all other testing reasons, including pre-employment screening.

The report indicates that marijuana positivity rates in the Greater West Chester area is higher than national averages.

Obviously, with the Commonwealth’s legalization of marijuana for medical use, not all of this is due to the illegal use of marijuana (according to Federal Law marijuana is still a Schedule 1 drug).  Regardless of whether the use is for medicinal or illicit purposes, the challenge for employers is to understand the potential impact of marijuana in the workplace and to develop policies and protocols that protect the workforce and the business while adhering to legal guidelines and best practices.

Employers have the right to establish rules and repercussions for substance use (or abuse) within the workplace.  The degree of productivity loss can vary depending on the type of workplace and can be hard to quantify.  In some environments, where there is exposure to machinery or hot surfaces/liquids, lost productivity pales in comparison to potential workplace injuries.  And in situations where employees are directly interfacing with customers or driving company vehicles, the impact of functional impairment goes beyond productivity.

Now more than ever, for the good of your business and customers, know and protect your workforce!

1 Quest Diagnostics, Secaucus, NJ, April 11, 2019

Benjamin Ventresca is Managing Partner of Brandywine Consulting and a member of the GWCCC Ambassador Committee.  Brandywine offers BCGSmartCheck which is a suite of HR services including Policy Development, Aptitude and Integrity Assessment, Background Screening, Substance Testing, and Occupational Health Services Management.

For more information about, or solutions for, BCGSmartCheck and Smart Hiring Practices,  contact Ben Ventresca at 610.696.1905.

State Legalization of Marijuana Presents Thorny Issues for HR.

Legalization of marijuana use (either medical or recreational) presents significant policy and practical challenges in the workplace. And the ground rules are VERY fluid to say the least.

This is an excellent article by Joanne Deschenaux, J.D. in SHRM  “HR Today” to get a broad awareness of the problem, and it points to the importance of raising your awareness and planning for the changes in policies and practices for your organization.

For more information about, or solutions for, Smart Hiring Practices and how your state’s regulations on medical or recreational marijuana use could affect your operation, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group at 610.696.1905.

Hiring People with Criminal Backgrounds Is Easier Than You Think.

Hiring a qualified candidate with a criminal background can be a smart business move. As with all hiring decisions,

  1. start off with sound HR policies,
  2. know and follow the prevailing regulations and best business practices, and
  3. make your final decision based on facts and not assumptions.

This is an excellent article by Roy Maurer in SHRM  “HR Today” that explores many of the myths and concerns about “second-chance hiring” and opens the door for raising your awareness and considering the changes in mindset and policies for your organization.

For more information about, or solutions for, Smart Hiring Practices and considerations for getting into the practice of “second-chance hiring”, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group at 610.696.1905.

E-Verify Expired During Government Shutdown.

The Federal Government shutdown can be having an effect on your procedures and responsibilities as an employer as related to I-9 and e-Verify. Whether you have a full HR department or are a small operation, employment-responsible professionals need to be aware of their exposure during this unusual period.

This is a “must read” article by Roy Maurer in SHRM  “HR Today” that explains the situation as it stands today, and what can be anticipated when the shut-down ends.

For more information about, or solutions for, Smart Hiring Practices and using the E-Verify system, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group at 610.696.1905.

Why Background Screening Makes Sense; and what you need to consider when getting started.

Whether your organization is a Fortune 500 company, a small corporation, a sole proprietorship, or a nonprofit entity, trusting an employee means giving them access to the lifeblood of your business, and entrusting volunteers with your constituents places your mission in their hands.

The people who make up your workforce have a vital impact on your reputation as well as on your financial security and, increasingly, interns, part-time and seasonal workers, contractors, and volunteers do the work of full-time employees and are the face of your organization to customers and constituents.  The importance of successful hiring to sustained growth is greater than ever.

While there are very real benefits to background screening that involve personal safety and company reputation, the truth is that the expense of background checks pays off in dollars and cents.  Here are some basic facts that support conducting pre-employment Background Screening (including Credential Verifications, Criminal/Civil Checks, and Drug Screening) on your entire workforce:

  • Nearly 50% of job applications misrepresent the facts, and over 33% contain outright lies.
  • The mobility of the workforce makes the verification process more challenging and time-consuming.
  • 37% of all employees have stolen from an employer more than once.
  • More than 30% of all business failures are caused by employee theft.
  • More than 79% of all negligent hiring cases are settled against the employer.
  • 1 in 14 employees in the US use illegal drugs.
  • The effect of drug use in the workplace costs employers $81 billion annually, and the impact of legal use of medical and recreational marijuana use complicates writing and enforcing drug policies for the workplace.

Much like the reality that you wouldn’t hire someone without an interview; the most prudent approach to hiring includes effective background screening during the onboarding process.

Successful businesses secure their future by integrating safe hiring practices in every phase of their operation (in fact over 90% of major corporations employ safe hiring protocols; and emerging businesses and nonprofits increasingly do so either because of “best practices” or regulatory mandates).  Safe Hiring Practices that incorporate background screening on the entire workforce benefit the bottom line; here are a few specific reasons to employ screens:

  • Increase hiring effectiveness.
  • Discourage applicants who intend to mislead.
  • Reduce the risk of theft and embezzlement.
  • Increase workplace harmony and decrease abusiveness or malevolence.
  • Identify potential management or discipline situations that can be managed with advance notice.
  • Decrease insurance costs.
  • Limit legal (and EEOC) exposure for negligent hiring and retention.

Background screening and drug testing protocols make sense and don’t need to be a burden to your operation or your finances.  While it is imperative that the screening/testing process be equitable and reasonable, you have the ability, both legally and morally, to tailor a program that specifically meets the values and needs of your organization, your staff, and your customers/constituents.  Experience shows that, when properly implemented, these programs are well-received by your staff and appreciated by your customers/constituents.

For more information about, or solutions for, Smart Hiring Practices, Background Screening, and Drug Testing, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group, Inc at 610.696.1905.

BCGSmartCheck is now Available in conjunction with Primepoint, LLC Payroll Services and eHR Platform

MALVERN, PENNSYLVANIA (March 30, 2015)  –  Brandywine Consulting Group, Inc  and Primepoint, LLC have joined services and products to provide employment background screening integrated within the human resources and payroll management processes.

Predatory actions in the workplace, losses from stolen intellectual property or other assets, and the potential dangers from misrepresented skills, experience, or educational achievements are increasingly becoming common topics for senior managers and executives as well as board directors.

The cost for businesses or nonprofits to recover from illegal, improper, or violent actions of an employee (whether full-time, part-time, or contract) or of a volunteer/intern can critically damage their operations, finances, and reputation.  Even more than the products or services it provides, the trust and harmony of an organization’s workforce and the reputation and trust that it has with its clients and investors are the assets that are the most difficult to replace or rebuild.

From a risk management perspective, the cost of defending against (or recovering from) harmful incidents is significant.  At the same time, the staying on top of the ongoing introduction of new regulations at the federal, state, and local level to protect individuals from discrimination or negligence has become a fact of doing business.  This raises the bar for businesses to properly recruit and acquire talent as well as to defend themselves against discrimination or non-compliance claims, the cost of which can be both operationally distracting and financially draining.

Safe Hiring Practices (which incorporate credible background screening and verification as part of a comprehensive safe hiring program) should be a standard practice for building workforces in organizations of all types, sizes, and life-stages.  BCGSmartCheck provides the full spectrum of employment-related assessment, screening and verification, as well as employment drug testing.

Through this partnership, Primepoint, now offers customers the ability to efficiently initiate, report, and manage the background screening process from within its payroll and human resource management system.

“Ban the Box” Legislation Becomes Increasingly Popular

Last August, New Jersey Governor Christie signed into law “The Opportunity to Compete Act”, otherwise known as the “Ban the Box” bill. This legislation will restrict employers from inquiring about an applicant’s criminal background during the initial stages of the application process. The law will take effect on March 1, 2015, and makes New Jersey the 13th state (along with Delaware which enacted similar legislation in May) to enact a Ban the Box bill.  The New Jersey law pre-empts the local laws previously enacted for Atlantic City and Newark.

In addition to these thirteen states, 98 counties or local jurisdictions have already implemented laws for employers who are based in, or some cases employ workers within, their jurisdiction.  In the Mid-Atlantic area these include: (in Pennsylvania) Allegheny County, Lancaster, Philadelphia, and Pittsburgh; (in Delaware) New Castle County, and Wilmington; (in Maryland) Baltimore, Montgomery County, and Prince Georges County; and effective October 21, 2014 the District of Columbia.

It should be noted that, while all “Ban the Box” laws pertain to the performance of (or use of) criminal background checks; they generally do not restrict employers from conducting standard non-criminal background searches or verifications during the interview/selection process.

Background on “Ban the Box”

The Ban the Box campaign was started in 2004 by All of Us or None, a national civil rights movement of formerly incarcerated people and their families (Legal Services for Prisoners with Children).   The laws emerging from this effort are also referred to as “Fair Chance Laws”.

The campaign was launched after a series of meetings that identified job and housing discrimination as huge barriers to convicted criminals’ successful return to their communities after serving time in jail or prison. For instance, if an employer sees than an applicant had been previously arrested, this knowledge may influence, whether knowingly or unknowingly, their decision about whether to hire that individual.

Moreover, asking about criminal history at the beginning of the application process can automatically exclude a large number of candidates who may otherwise be qualified.

As nearly one in three Americans have a criminal history record, even if arrests didn’t lead to a conviction or to time-served in prison, the number of individuals who may be turned away is enormous.

Ban the Box laws aim to ensure that companies assess job candidates on their skills and abilities before considering a criminal history, rather than being swayed by incidents in their past that may have no bearing on their ability to perform the job.

Ban the Box laws also look to raise employers’ awareness that people who have served their sentences and are able to get back to work will have a better chance at becoming productive members of society who pay taxes and support other businesses in the communities in which they live and work; and are more likely to remain in their job.

Ban the Box laws don’t mean that businesses have to hire convicted criminals, or that they can’t ask about a candidate’s criminal history or conduct background checks on new hires.  Rather, it means they can’t ask about it before extending an offer. This creates a new “Conditional Employee” status in which the employment offer is made and employment may actually begin, but permanent status is pending the results of the background screening process.

From the business perspective, given the fact that the primary objective in recruiting is to hire the most qualified people to fill specific jobs, the practices resulting from Ban the Box laws should broaden the pool of highly skilled candidates for a job.

“Ban the Box” in Delaware

Delaware’s law (House Bill 167 enacted in May 8, 2014)1 applies only  to public employers and stipulates that they cannot consider a job applicant’s criminal record, criminal history, credit history, or credit score during the application process, up to and including the first interview. Once an applicant is deemed otherwise qualified and a conditional offer of employment is extended, the public employer may inquire into the applicant’s criminal and credit history. However, inquiry into an applicant’s criminal history is limited to felony convictions within the prior ten years and misdemeanor convictions within the prior five years. Further, the law requires employers to consider several enumerated factors when deciding whether to revoke a conditional offer based on the results of a background check.

Delaware’s Ban the Box law is not applicable to state, county, or municipal police agencies, the Department of Corrections, or any position where inquiry into an applicant’s criminal history is specifically required or permitted by state or federal law.

While the new law is not expressly applicable to contractors, a contractor’s compliance with the “Ban the Box” law will be among the performance criteria evaluated when awarding governmental contracts in the State of Delaware.

The following is a synopsis that is a part of the official Act as recorded. (Click here to read the Delaware Law.)

This bill would prohibit a public employer from inquiring into or considering the criminal record, criminal history or credit history or score of an applicant before it makes a conditional offer to the applicant. It would permit inquiry and consideration of criminal background after the conditional offer has been made. The bill specifies that once a background check is conducted a employer shall only consider felonies for 10 years from the completion of sentence, and misdemeanors for 5 years from the completion of sentence. Further, employers are required to consider several enumerated factors when deciding whether to revoke a conditional offer based on the results of a background check.

Police forces, the Department of Corrections and other positions with a statutory mandate for background checks are excluded from these provisions.

The bill also requires contractors with State agencies to employ similar policies where not in conflict with other State or federal requirements.


New Jersey’s “Ban the Box”

The legislation expressly prohibits an employer from requiring an applicant to mention or discuss their criminal record during the “initial employment application process”. The following is an excerpt from the Act2:

(1) An employer shall not require an applicant for employment to complete any employment application that makes any inquiries regarding an applicant’s criminal record during the initial employment application process.

(2) An employer shall not make any oral or written inquiry regarding an applicant’s criminal record during the initial employment application process.

The “initial employment application process” begins when an applicant or employer first makes an inquiry to the other party about a prospective position and concludes when the “… employer has conducted a first interview, whether in person or by any other means, of an applicant for employment”.

Notwithstanding these provisions, if an applicant voluntarily discloses any information about their criminal record (either verbally or in writing) during the initial application or interview process, the employer is free to make immediate inquiries (both direct and through investigation).

Employers may also legally inquire about criminal histories sooner if the applicant is seeking employment in law enforcement, corrections, the judiciary, homeland security, emergency management, or other positions for which a criminal background check is required by law, rule or regulation, such as banking (a more-complete explanation of these exceptions is included in the official Act).

The Act applies to employers who employ at least 15 employees over 20 calendar weeks and who do business, employ persons, or take applications for employment within New Jersey.

As part of the recruiting process, the legislation prohibits employers from publishing “… any advertisement that solicits applicants for employment where that advertisement explicitly provides that the employer will not consider any applicant who has been arrested or convicted of one or more crimes or offenses.”

The New Jersey Division on Civil Rights will be tasked with enforcement of the Act and will be empowered to impose civil penalties up to $1,000 for the first violation, $5,000 for the second violation and $10,000 for each subsequent violation.

Importantly, the Act explicitly does not provide for a private cause of action and so it does not necessarily expand a business’ legal liability.

In keeping with this law, the applicant will already be offered a position before the employer becomes aware of any criminal history. While the law does not preclude an employer from making an action once the new employee’s history is known, employers should understand and adopt best practices for dealing with these employees as a result of the information.

Employers based, or operating, in New Jersey should begin reviewing their employment applications and their application processes, including interview guides, sample questions, and job postings, to ensure compliance with the legislation’s requirements by March 1, 2015.

The following is a synopsis that is a part of the original Bill as recorded. (Click here to read the New Jersey  Law.)

This bill, entitled “The Opportunity to Compete Act”, would supplement the State’s civil rights law to provide persons with criminal histories certain protections while seeking employment. Specifically, this bill would prohibit an employer from conducting a criminal background check on job candidates during the pre-application and application process. Under the bill, the application process begins when a candidate inquires about employment and ends when an employer has extended a conditional offer of employment. The pre-application period precedes the application period and includes recruitment and solicitation of candidates.

Once a candidate has been found to be qualified and has received a conditional offer of employment, an employer is authorized to inquire about and consider a candidate’s criminal history. Before an inquiry into the candidate’s criminal history is made, the employer must provide the candidate a written notice of the inquiry and obtain the candidate’s consent to it. The candidate also shall be provided with a written “Notice of Rights” outlining the protections that the candidate is entitled to under the bill.


“Ban the Box” in the District of Columbia

In October 2014 the Mayor of the District of Columbia (in conjunction with the District Council) signed an Act (B20-0642 – Fair Criminal Record Screening Act of 2014)3 that affects the recruiting and hiring of public and private employees.

Similar to the intent of the New Jersey law, this Act restricts employers within the District from asking about and using criminal record information prior to making a conditional offer of employment.  As with all of these laws, the specific restrictions on how employers can process adverse findings from background screens (as well as the penalties for non-compliance) are the areas of greatest variability and risk.  Following the extension of a conditional offer of employment in the District of Columbia, an employer may only withdraw the conditional offer to an applicant or take an adverse action against an applicant for a legitimate business reason. The employer’s determination of a legitimate business reason must be defensible.

To assist in the successful reintegration of previously incarcerated persons into the community by removing barriers to gainful employment, to prohibit the consideration of a job applicant’s arrest record during the hiring process, to restrict an employer’s inquiry into a job applicant’s prior convictions until after a conditional offer of employment, to establish penalties, to give authority for enforcement to the Office of Human Rights, and to require the Office of the District of Columbia Auditor to report on the impact of this act on returning citizens and employers.

(Click here to read the actual Act)

Brandywine is providing this information as a service to our clients. None of the information contained herein should be construed as legal advice, nor is Brandywine engaged to provide legal advice. Although we go to great lengths to make sure our information is accurate and useful, we recommend that you consult your attorney or legal department if you want assurance that our information, and your interpretation of it, is appropriate to your particular situation.

Source1: the Official Website of the Delaware General Assembly.

Source2: the official website of the New Jersey State Legislature.

Source3: the official website of the District of Columbia.


For more information about these laws and practices, and how this and other operational risks can be avoided, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group, Inc at 610.696.1905.

Now That You Are Background Screening, Are You REALLY In Compliance?

Conducting background screens is an important step to minimizing your risks in the hiring process, but that doesn’t necessarily mean that your bases are covered.  In addition to the importance of what types of checks are performed and how regularly they are repeated, how the information on a background check is handled (and how it affects the employee’s job) is increasingly critical to an organization’s due diligence.

Current estimates indicate that 90% of all major corporations are performing background checks on incoming employees.  Fewer than 45% of non-major corporations (that are not in regulated industries) currently conduct background checks on incoming employees.  These non-major corporations generally fall into the “small business” category (according to the General Accounting Office and Department of Commerce).  The definition of a “small business” varies slightly by industry but in general is a company with fewer than 500 employees and annual revenue less than $ 7 million.

Since the latest recession, small businesses accounted for 67% of net new jobs, so it is easy to see why their compliance with hiring standards is progressively more scrutinized at the federal, state, and local levels.

Background screening protects businesses, non-profits, and the people that they employ and serve.  At the same time, the manner in which screening results are used has a negative impact on the ability of people with criminal, or other questionable, records to secure jobs.


For more information about these laws and practices, and how this and other operational risks can be avoided, contact Benjamin Ventresca, Managing Partner – Brandywine Consulting Group, Inc at 610.696.1905.